Refund & Returns Policy

Cape Rio Swim is operated by Cape Rio Collective (Registration Number: 2026/319299/07), a company registered in South Africa, trading as Cape Rio Swim.

Throughout this policy, "Cape Rio Swim", "we", "us" and "our" refer to Cape Rio Collective trading as Cape Rio Swim.

At Cape Rio Swim, we want you to love your new swimwear. Please read our returns policy carefully before placing an order.

Returns & Exchanges

For hygiene reasons, we do not offer voluntary returns or exchanges on swimwear due to change of mind, incorrect size selection or personal preference.

This includes full-priced, sale and discounted items.

This policy does not affect your statutory rights under South African consumer protection laws.

7-Day Cooling-Off Period

Under the Electronic Communications and Transactions Act (ECTA), customers may cancel qualifying online purchases within 7 calendar days of receiving their order, without providing a reason.

To exercise this right, please email hello@caperioswim.com within the 7-day period, including your order number.

For hygiene reasons, we request that returned swimwear is unworn, unwashed, with original tags and hygiene liners intact, and in its original packaging where possible. These conditions do not override any statutory return rights.

Customers are responsible for the direct cost of returning the item, where permitted by law.

If Cape Rio Swim arranges return shipping, the actual return shipping cost will be deducted from the refund. If you arrange and pay for return shipping yourself, no additional return shipping charge will be deducted.

Damaged, Defective or Incorrect Items

Please inspect your order upon delivery and contact us as soon as possible if an item is damaged, defective or incorrect.

Email hello@caperioswim.com with your order number, a description of the issue and photographs where possible.

Under the South African Consumer Protection Act, customers may return qualifying defective products within 6 months of delivery and choose a repair, replacement or refund, as provided by law.

Cape Rio Swim will cover reasonable return shipping costs where legally required, including for incorrectly supplied items.

Sale Items

Sale and discounted swimwear items are not eligible for voluntary returns or exchanges.

This does not affect your statutory rights relating to cooling-off periods, defective products or incorrectly supplied goods.

Return Conditions

For hygiene reasons, we request that returned swimwear is:

• Unworn and unwashed

• In its original condition

• With original tags and hygiene liners intact

• In its original packaging, where possible

These conditions apply to voluntary returns where offered and do not restrict your statutory consumer rights.

How to Request a Return

To request a return, please contact hello@caperioswim.com with your order number, reason for the return and photographs where relevant.

We will provide instructions on how and where to send your item.

Please contact us before sending items back so that we can arrange the appropriate return process. This request does not limit your statutory rights.

Refunds

Once we receive your returned item, we will notify you of its receipt and any assessment required.

Approved refunds will be issued to the original payment method where possible.

For valid cancellations under ECTA Section 44, refunds will include the original purchase price and original delivery charges, where required by law. Only the permitted direct cost of returning the item may be deducted.

Refunds under ECTA Section 44 will be processed within 30 days of cancellation. Other refunds will be processed within the timeframes required by applicable law.

Please note that your bank or payment provider may take additional time to reflect the refund.

Order Cancellations

If you wish to cancel your order, please contact us as soon as possible at hello@caperioswim.com, including your order number.

Before Dispatch

Orders may be cancelled for a full refund at any time before they have been dispatched.

After Dispatch

Once an order has been dispatched, we cannot guarantee that it can be cancelled or stopped in transit.

Customers may still exercise any applicable statutory cancellation and return rights under South African law, including the 7-day cooling-off period under the Electronic Communications and Transactions Act (ECTA), where applicable.

Where permitted by law, customers are responsible for the direct cost of return shipping. If Cape Rio Swim arranges the return, the actual return shipping cost may be deducted from the refund.

Refunds

Approved cancellation refunds will be issued to the original payment method where possible, within the timeframes required by applicable law.

Contact Us

For any questions regarding returns, exchanges or refunds, please contact:

hello@caperioswim.com

Your Consumer Rights

Nothing in this policy limits or excludes any rights customers have under the South African Consumer Protection Act, Electronic Communications and Transactions Act or other applicable consumer protection laws.